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At Blackwood Logs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, interact with us, or purchase our products. By using our services, you consent to the practices described in this policy.

 

1. Information We Collect

We collect both personal and non-personal information to provide you with the best possible service. The information we collect may include:

a. Personal Information:

  • Name

  • Address

  • Phone number

  • Email address

  • Payment information (only for processing orders)

b. Non-Personal Information:

  • Browser type and version

  • Device information

  • IP address

  • Cookies and usage data

 

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders for firewood products.

  • To communicate with you regarding your orders, deliveries, and any customer support inquiries.

  • To send you marketing communications, newsletters, and promotional offers, but only with your explicit consent.

  • To improve our website, products, and services by analysing non-personal information.

  • To protect our website and services against unauthorized access and fraudulent activities.

 

3. Data Sharing

We will not sell, rent, or trade your personal information to third parties without your consent. We may share your information with:

  • Service providers, such as payment processors, delivery services, and customer support providers, who assist in providing our services.

  • Legal authorities, when required by law or in response to legal requests.

 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information about your browsing activities. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

 

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration. However, no online method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

 

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Opt-out of receiving marketing communications at any time.

  • Request a copy of your data that we have stored.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Please review the policy periodically for any changes. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

 

8. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:

Blackwood Logs  -  1 Blackwood Road  -  B77 1JE  -  Two Gates  -  Tamworth

07385 494910  -  info@blackwoodlogs.com

 

9. Consent

By using our website or purchasing our products, you consent to this Privacy Policy and the collection, use, and sharing of your information as described herein.

Thank you for choosing Blackwood Logs. We appreciate your trust in us and are committed to protecting your privacy and ensuring a safe and enjoyable experience with our products and services.

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Last Updated: 29-10-23

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